Product & Installation Support
Contact customer care within 30 days of purchase for a defective item, damage on arrival or installation trouble. Include your order number and photos so we can arrange the appropriate replacement or refund. Device damage and accidental damage after installation are not covered.
By HUIBAO Editorial Team · Updated
Your first 30 days
Contact customer care within 30 days of purchase for a defective item, damage on arrival or installation trouble. Include your order number and photos so we can arrange the appropriate replacement or refund. Device damage and accidental damage after installation are not covered.
How to ask for help
Send your order number, complete iPhone model, case model and clear photos of the issue. Keep the item until customer care confirms the next step.
What is covered
Manufacturing defects, incorrect items and damage on arrival are reviewed for a replacement or refund. For installation issues, contact us before repeatedly removing and reapplying the glass.
Limits
This support policy covers the purchased protector. It does not cover damage to the phone, loss, deliberate misuse or normal wear. No screen protector makes a device unbreakable. Statutory consumer rights are unaffected.